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Delivery and Shipping:

  1. All shipping costs are weight based, meaning that according to the weight of the order the calculation is made, thus shipping costs can be variable
  2. We are not responsible for customs and taxes costs, as it varies from one country to the other
  3. Please make sure you enter the correct shipping and personal information, any mistakes in giving out an incorrect address or missing information results that your package spend more time in customs or gets sent back after trying to delivery for two times, in both cases more charges occur that customer will be held responsible for

Delivery inside Egypt:

  1. Delivery inside Cairo can take one working day 
  2. Delivery outside Cairo will take two working days
  3. Delivery inside and outside Cairo can be purchased with Cash On Delivery basis

International Shipping (to Europe and MENA)

  1. Delivery/Shipping prices may vary from a Country to the other according to distance and weight of the package
  2. Shipping to Europe and MENA can take 2-4 working days (days spent inside customs may vary from a country to the other, but once your order arrives to your country, the courier service informs you at once)
  3. Only Selective countries can take 1 working day

International Shipping (to anywhere else):

  1. Delivery/Shipping prices may vary from a Country to the other according to distance and weight of the package
  2. Shipping can take from 1-2 weeks (days spent inside customs may vary from a country to the other, but once your order arrives to your country, the courier service informs you at once)
  3. According to temporary “situations” shipping to USA takes from 2 weeks to more, as they is currently extra security regulations from shipments coming from MENA region

Tracking your order:

  1. Once your order is sent to the courier, we inform you immediately with the tracking information needed

Returns & Exchange:

  1. Items can be returned within 30 days of the day of shipping and items must be unused and undamaged.
  2. Items must be returned in their original packaging and with their tags still attached
  3. We deduct the return shipping costs from the item returned
  4. In case of receiving a wrong product, the return shipping is free of charge

In case of any questions or concerns about your order, don’t hesitate to contact us on order@up-fuse.com